Agent building
Agent Studio
A workspace for developing, testing and managing customer-service agents. Teams can define behaviour and connect the systems an agent needs to do its work.
Explore Agent StudioAgents
Sierra
Researched by DeployBriefCustomer support that can take the next step.
Sierra helps businesses build AI agents for customer conversations. Its platform connects an agent to company information and systems, so it can work on a request as well as explain it.
The story behind the company.
A customer asking for help often needs an action, not another article. Sierra builds agents that can use company systems to handle requests, alongside answering questions. A business defines the information, tools and rules the agent can use.
Agent Studio is the workspace for creating and managing those agents. Sierra also provides Ghostwriter to assist with building them, and Insights to help teams understand what is happening across customer conversations.
The platform supports different channels, including voice and messaging. That lets a company work on a consistent service experience rather than treating every channel as a separate project. The actual actions an agent can take depend on the integrations and permissions the business sets up.
What they’re building.
Explore the products and platforms.
Agent development
Ghostwriter
An agent-building assistant that helps teams develop their own customer-facing agents. It sits within Sierra’s platform rather than acting as a separate customer-support channel.
Explore GhostwriterConversation analysis
Insights
Tools for reviewing customer conversations and identifying patterns. They help a team see where customers need help and where the agent experience can improve.
Explore InsightsGet to know
Sierra.
Go directly to the people building it.
Researched, not sponsored.
DeployBrief prepared this profile from linked official sources. The company has not submitted or approved it. Inclusion does not imply a purchase, partnership or endorsement. Logos belong to their respective owners.
Profile sources reviewed 4 October 2026.
A dated snapshot, not a live news feed.