Refunds and Corrections Policy

1. Business purchases

DeployBrief.ai placements are sold only to business customers. Because a purchased placement reserves scarce map inventory and may be reviewed, prepared and published promptly, purchases are generally final once accepted and published.

2. When we will provide a refund

We will provide a full or appropriate partial refund where:

• we reject a paid submission before publication;
• we charged the same order more than once;
• the tier or GBP price charged differs from the confirmed order because of our error;
• a technical issue attributable to us makes it impossible to provide the purchased placement and we cannot remedy it within a reasonable time;
• a payment is shown to be unauthorised following the payment provider’s process; or
• the law otherwise requires a refund.

3. When refunds are not normally provided

We do not normally refund because you change your mind, your branding or strategy changes, you stop trading, you do not receive an expected level of traffic or sales, you supplied incorrect content, or a responsive version of the map appears at a different physical screen size than you expected.

Removal for breach of the Terms or Content Policy does not normally create a refund right.

4. Corrections

We will correct errors introduced by us without charge. You may request reasonable updates to company names, descriptions, URLs, categories, social links, logos or backgrounds. We may require proof of authority and may decline changes that alter the identity of the purchaser, breach policy, create technical risk or amount to transferring the placement.

Substantial redesign, repeated changes or relocation may be refused or offered separately. A tier is not exchangeable for a cash balance. Changes to purchased profile formats require a separately agreed order; no automatic upgrade is promised. A full refund or unresolved dispute may suspend publication. Founding numbers remain in the historical record and are not reassigned. Complimentary invitations have no payment to refund; an invited participant may decline or request corrections.

5. How to request help

Email ian@deploybrief.ai as soon as possible. Include the company name, payment reference, requested outcome and evidence. For visible publication errors, contact us within seven days so that we can investigate promptly. This does not limit any right that cannot lawfully be limited.

6. Processing

Approved refunds are returned through the original payment method. Timing depends on Stripe, the card network and your bank. We may pause a request while verifying identity, authority or suspected fraud.

Advertising payments and delivery

Promotion is charged immediately for the remaining time in the displayed period. A later competitor overtaking your rank is not non-delivery. Top-ups do not extend your purchase. Spotlight losing holds are released; banks may take time to make the funds available. A winner pays the full authorised bid, not the next bidder’s amount. If we charge for advertising we cannot deliver, we refund the undelivered purchase. Contact us promptly about incorrect charges or delivery problems. Refunds and disputes remove the corresponding eligible paid spend or Spotlight placement.